Providing support throughout the purchasing experience of your customers is a good way to ensure their return. If you have a WordPress site, there are a variety of customer support plugins to help you out.
Here is a list of plugins for customer support on WordPress. There are plugins for support documentation, FAQs, support ticket systems, and real-time live chat. Many of these plugins are free, although most offer premium plans for additional services.
Plugins for customer support
Live Chat adds 24/7 support to your WordPress site quickly and easily. Hold multiple chat sessions simultaneously, send predefined answers to frequently asked questions, tag your chats, and send files to customers through the chat widget. Use proactive chat invitations to automatically send personalized messages when a user meets predefined criteria. Price: Plans start at $ 16 per month.
Knowledge base for documentation and FAQs is a user-friendly plugin for posting help items for your customers. Organize your documents by team, product and service. Use up to five levels of hierarchical documentation and a table of contents. Use the setup wizard with 26 predefined themes and sidebars. Access 500 custom icons or download your own. Price: Basic is free. Premium add-ons start at $ 46 for the first year and $ 23 for renewal.
JS Helpdesk is a complete ticketing system with a free plan and premium add-ons. The JS help desk offers several options, i.e. open tickets, closed tickets, answered tickets, late tickets and all tickets. Easily search and sort tickets by ticket priority, date and title. Users or visitors can create unlimited tickets. JS Help Desk offers a variety of customizable email layouts and templates. Price: Basic is free. Premium add-ons start at $ 69 per year.
Support Candy provides a complete ticketing support system for your WordPress site. Create an unlimited number of agents, who can access tickets from the same page as users and distribute the workload across responses. Users do not need to create an account to create a ticket. Files can be attached to a ticket with custom fields for attachment types. Price: Basic is free. Premium add-ons start at $ 49 per year.
bbPress is a forum software from the creators of WordPress. This basic discussion forum adapts to a growing community. bbPress focuses on simplicity, flexibility, deep integration with WordPress, web standards, and speed. Price: Free.
Knowledge base support is a support system with a built-in knowledge base that allows customers to find answers during the ticket submission process, reducing the number of queries. Easily manage and customize submission forms. Customers do not need an account to create or manage support tickets. Add and assign agents to various departments and track agent status (online or offline). Price: Basic is free. Premium extensions start at $ 74 per year.
Awesome support is an assistance and support-ticketing module. Users submit tickets from the front-end and agents respond from the WordPress back-end. Email customizable notifications of user actions. Provide support for as many products as you want and sync product listings with popular ecommerce platforms. Multiple agents can work on the same ticket, and tickets are transferable between agents. Tag, filter and track tickets. Import tickets from Zendesk, Help Scout, and Ticksy. Price: Basic is free. Premium plans start at $ 149 per year.
Rich panel offers three services on a single platform: omnichannel help desk and ticketing, integrated e-commerce self-service, as well as live chat and messaging. Access complete customer profiles with WooCommerce integration. Create self-service guided workflows to automate common support scenarios. Use modern live chat to collaborate across your support team to reduce resolution time. Track agent performance with customer feedback, response times, and conversions. Measure which agents influence sales and create long-term customer relationships. Filter reports by tags, channel (live chat, email, social media), and agents. Price: Plans start at $ 99 per month.
Olark is a live chat application to engage and assist customers in their purchasing decisions. Automatically greet customers, send personalized messages based on visitor behavior, route chats to the right department, show and hide your chat box, and more. Get detailed live chat reports to monitor volume, customer satisfaction, and agent activity. Olark provides full access to your complete transcription archive, as well as a user-friendly interface for searching, sorting and filtering. Price: Plans start at $ 29 per month.
Tawk.To Live Chat is a free tool for monitoring and chatting with visitors to your WordPress site. Tawk.To offers free iOS, Android, Windows, and macOS apps, or sign in through any modern browser. Gain valuable information by monitoring visitors in real time. Price: Free.
weDocs is a tool for creating superb documentation about your products or your business. Host documents, organize them with tags, and even retrieve documents from external sites. Price: Free.
Scout Help provides a simple plugin for adding a contact form to your site, which submits requests to the Help Scout customer support platform. You can also add a Help Scout tag to provide live chat customer support. Help Scout integrates with WooCommerce, WP eCommerce, and Easy Digital Downloads. Embed a conversation in any post or page with a shortcode. Price: Free. Pricing for the Pro version starts at $ 49.99.
Zendesk Support allows you to integrate a Zendesk support service on your site. Add the Zendesk Support Web Widget to any web page so users can search your knowledge base, chat with an agent, or submit a ticket. Give your visitors the ability to submit a question or issue quickly with a two-field contact form. Get full access from your dashboard to views, tickets and comments. Price: Plans start at $ 49 per month.