TEL AVIV, Israel – (COMMERCIAL THREAD) – Dialogue, the e-commerce startup, is launching an app version of its cutting-edge AI-powered e-commerce solution on the Shopify platform. With this move, small ecommerce businesses on the Shopify platform will be able to take advantage of the same innovative personalization technology as large businesses and corporations, to create a better CX experience and increase retention and sales.
Dialogue’s Shopify app uses machine learning (ML) and artificial intelligence (AI) to help businesses understand, get ahead and act on customer preferences, making it easy for them to deliver experiences pleasant and frictionless customer. The solution includes personalized product recommendations, intelligent content and personalized messaging, helping to generate new cross-sell and up-sell opportunities.
COVID-19 has been a silver lining for e-commerce businesses, which have profited from the online rush. McKinsey estimates that 3 months in 2020 has seen the ecommerce market grow by around 10 years, but that doesn’t mean all is going well for online sellers.
Competition in e-commerce is fierce as new businesses spring up to take advantage of the demand, and physical stores return to action. Shoppers remember the positive aspects of in-store shopping, including personal recommendations and advice from knowledgeable sellers.
“E-commerce SMEs are fighting an uphill battle against big online brands on the one hand, and offline retailers on the other. We wanted to give them all the help we could, including easy access to our total customization solution, ”said Omri Katz, CEO of Dialogue.
Customer experience (CX) has never been more important in conducting transactions, so the stakes are high for e-commerce SMEs. Deloitte reports that 80% of customers prefer to buy from brands that offer personalized experiences, not just personalized marketing messages, and a Zendesk study found that 57% of consumers are more loyal after a positive shopping experience.
Recognizing the pressurized environment in which e-commerce SMEs operate, Dialogue has chosen to launch its complete website personalization solution as a Shopify app. “Shopify is one of the leading e-commerce platforms for SMBs and presents the best way for us to deliver our technology to a significant percentage of small e-commerce business owners,” Katz added.
The new app is intuitive and easy to use for SME owners with little to no technical knowledge, allowing them to create and manage assets in one place and impress the end user.
A Code-Free Personalization Platform – Dialogue offers Shopify stores to increase sales quickly and effortlessly. We use dozens of data points to analyze user habits, then provide each user with personalized recommendations, up-sell and cross-sell, content, and more.
For more information, visit https://nowdialogue.com/