Woolworths e-shopping site SPIRITS over demand for lockdown – as frantic staff members show orders stacked high behind the scenes
- Australian supermarkets struggle to keep track of online orders
- Woolworths website crashed amid high demands during Covid-19 lockdown
- Customers were unable to place their grocery orders on Monday morning
Australian supermarkets are struggling to keep up with online grocery orders, with the Woolworths website collapsing on Monday due to strong demand from the Sydneysiders during the Covid lockdown.
As customers rush to book delivery slots, the supermarket chain’s online shopping website and app was under so much strain that systems crashed Monday morning due to “technical glitches.”
Customers trying to do their shopping were greeted with a message after they couldn’t place their orders after employees shared TikTok videos showing how busy they have been with the influx of orders in line.
“All staff available at checkout please!” It seems our site is a bit overwhelmed at the moment. We apologize for the delay. Try to refresh soon, âthe website read.
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Australian supermarkets struggle to keep up with online grocery orders as Woolworths website collapses amid high demands during Covid-19 lockdown
Supermarket workers shared TikTok videos showing how busy they have been with the influx of online orders amid high demands during the Covid-19 lockdown
However, a Woolworths spokesperson confirmed that the “website and app” has since been “back up and running” for customers to order online.
“We know that our online services currently play a key role in supporting the basic needs of many customers across the country,” the Woolworths spokesperson told Daily Mail Australia.
“We are very sorry for the inconvenience caused to our customers this morning and thank them for their patience as we endeavor to resolve it as quickly as possible.”
Daily Mail Australia understands that the supermarket giant is still investigating the root cause of the incident after the online store was closed for several hours.
Coles employee Tara (left) shared a ‘behind the scenes’ clip of herself getting up early in the morning to do Click & Collect while Woolworths employee Daniel shared a video, saying: “We have so many orders online.” How are we going to do them all?
Coles shoppers have also reported issues with online orders, with many saying the first delivery time slot they could get was a week later.
“We are experiencing a high level of demand for online shopping in parts of Sydney,” a Coles spokeswoman told Daily Mail Australia.
âIn order to provide additional capacity to fulfill customer orders, if necessary, we have reallocated certain customer orders to be filled by stores in areas of low demand.
âIsolated customers at home can also send friends and family to collect their Click & Collect orders. We thank customers for their patience and assure them that our team is working hard to fulfill their orders as quickly as possible. ‘
Supermarket workers shared TikTok videos showing what it’s really like to work on customers’ online orders during the lockdown.
Coles employee Tara shared a âbehind the scenesâ clip of herself getting up early in the morning to do Click & Collect.
She wakes up at 4:30 a.m. to get ready for her 6 a.m. shift where she reviews customer orders and places all items in bags and baskets ready to be picked up by staff. buyers at the store.
Meanwhile, Woolworths employee Daniel shared a video of himself, saying, âWe have so many orders online. How are we going to do them all?